Texas One Holdings LLC
Privacy Policy
Resident portal
What we collect
- From our rental records: your name, the email address and phone number you gave us, and which home you rent.
- When you request a repair: what needs fixing, where in the home, how urgent it is, your description, any photos you add, whether we may enter when you're not home, whether there are pets, the best times for a visit and the phone number you want us to use.
- As the repair goes on: its status (received, scheduled, completed), the dates, and any notes we send you.
We don't collect payment details here. Rent is billed and paid through QuickBooks, under Intuit's own privacy policy.
Signing in
You sign in with a one-time code sent to your email. Cloudflare, our website host, sends that code and sets a sign-in cookie so you stay signed in for up to a month. We don't use advertising or analytics cookies, and we don't track you across other sites.
How we use it
- To get repairs done: to schedule visits, let technicians in, and keep pets safe.
- To keep you informed about your request by email.
- To keep a record of repairs for each home.
We never sell your information or use it for advertising.
Who sees it
- Texas One Holdings and the person who manages your home for us: Orion Realtors for the Seguin and San Antonio homes, and our operations manager for the others. Each new request is sent to them by email or a private Telegram message.
- The contractor we hire for a repair: only what they need, such as your name, phone number, address, the problem, photos, and entry and pet instructions.
- Others only if the law requires it.
Where it's kept
Requests and photos are stored in the company's private Google Workspace account. The website runs on Cloudflare. Everything travels over encrypted connections, and only people who work on our rentals can open the records.
How long we keep it
We keep repair records while you rent from us and afterwards for as long as we need them for the home's upkeep, our records, or the law. You can ask for a copy of your requests, ask us to correct something, or, once you've moved out, ask us to delete what we're not required to keep. We'll answer within 30 days.
Children
The portal is for adult residents named on a lease. It isn't meant for children.
Contact
Questions about your information: operations@texasoneholdings.com
QuickBooks connection
What this is
Texas One Holdings Ledger Sync is a private, internal application built and operated by Texas One Holdings LLC (“we”, “us”) for use with our own QuickBooks Online company file only. It is not offered to the public, and it has no customers or users other than the owner and authorized operators of the company.
What it accesses
After the company’s QuickBooks administrator approves the connection through Intuit’s standard sign-in, the application is granted the QuickBooks Online Accounting scope and uses it only to read the company’s own books: expense transactions (purchases, bills and bill payments), vendors, the chart of accounts, and rent invoices and payments. It never creates, edits or deletes anything in QuickBooks. It does not see or store bank-login or payment-card credentials, and it does not process payments.
How we use it
Only to keep the company’s internal books and dashboards accurate: categorizing expenses by property, flagging uncategorized items, and matching rent receipts. We do not use it for advertising or profiling, we do not sell it, and we do not use it to train machine-learning models.
Where it is stored and how it is protected
- It is held on a single company-owned computer in Texas with full-disk encryption turned on.
- Connection keys and tokens are stored in a file that only the owner’s account can read, and are never placed in source code or shared documents.
- All communication with Intuit is over HTTPS.
- Summary figures derived from the data may appear in the company’s own private Google Workspace account and in private messages to the owner.
- Copies of working files, including summaries derived from this data, may be kept in the company’s private source-code repository and in nightly backups to the owner’s private cloud storage. Neither is public, and the connection keys and tokens are excluded from both.
Sharing
We do not sell, rent or give this data to anyone. We disclose it only if the law requires it. The back-office services and private backups named above run under the company’s own accounts.
Keeping and deleting it
We keep the synced copy while the connection is active, so the books have a history. Disconnecting ends our access immediately (see below). On request we will delete the synced copy and stored tokens within 30 days.
Disconnecting
A QuickBooks administrator can end access at any time in QuickBooks Online under Apps → My apps, by selecting Texas One Holdings Ledger Sync and choosing Disconnect. See also what happens after you disconnect.
Security incidents
If we learn of unauthorized access to this data, we will notify Intuit and anyone affected as the law requires.
Contact
Texas One Holdings LLC · chris@texasoneholdings.com
Changes to this policy
If this policy changes, the new version will be posted here with a new effective date.